FAQ

We have done our best to provide guests with the answers to some of the most common questions. Please contact us if you have a question that does not appear below, and we will more than happy to answer any questions you might have.

How can I make a hotel reservation at the Eclipse Hotels?

The Eclipse Hotel can be booked by visiting our website, by emailing: reservations@eclipsesuites.com, or by calling our reservation office on +9712 6268800 internationally. Alternatively send us a fax at +9714 423 8889 or contact your travel professional for further assistance.

What is your late check-out policy?

All bookings are based on 24 periods - so you may check in immediately upon arrival, no matter how early in the day. Should you wish to extend your stay beyond that 24 hour period, special rates are available for additional hours.

What is your policy on children?

Infants up to the age of 4 years will be accommodated with their parents on a complimentary basis after which an additional fee for an extra bed will apply.

What is your cancellation policy?

The Hotel's cancellation policy is 24 hours prior to the date of arrival. Cancellations received less than 24 hours prior to 3PM on the date of arrival as well as non-arrivals on the scheduled date of arrival, will be subject to a one night's room charge inclusive of taxes.

Can I book local tours through an Eclipse hotel?

Our concierge service would be delighted to assist you in booking the tours of your choice. Kindly contact guest relations upon your arrival at the hotel.

Which credit cards are accepted at the Eclipse?

All major credit cards such as Visa, American Express, Master card, JCB and Diners.

What is your pet policy at the Eclipse?

Sorry, we do not accept pets.

Do you have any connecting rooms?

Yes, we do have connecting rooms at the Eclipse hotels; kindly contact our reservations office for information.

Can I rent a car whilst I am in the hotel?

Yes, car rental is available. Kindly contact our guest relations service upon your arrival or contact our reservations office for assistance. Alternatively you can contact your travel professional.

How do I check on availability and rates?

You can check availability and rates by emailing us at reservations@eclipsesuites.com or by calling our reservation office on +9712 6268800. Subsequently you can send us an enquiry request by fax at +9712 6273416. Alternatively please refer to your travel agency professional.

How do I make a special request for my reservation when I am ready to book?

Please inform the Reservations office of your special request at the time of booking or inform your travel agency professional so they in turn can contact the hotel.

How do I check on special promotions?

You can check for our special promotions on our website: www.eclipsesuites.com, or by contacting our reservations office, or please enquire with your travel agency professional.

Can I see pictures of the rooms or a specific room type?

Yes, you can see our rooms by visiting our photo gallery section; subsequently you can email us at reservations@eclipsesuites.com for additional image requests.

What if I want to change or modify my original reservation?

Please contact our reservations office and we will assist you in the best possible way we can.

How do I cancel my reservation?

You need to cancel your booking at least 24 hours prior to your expected arrival date. Please contact our reservations office at +9712 6268800 or email us atreservations@eclipsesuites.com.

How do I make a booking for groups and meetings?

Please contact our sales team by emailing us at reservations@eclipsesuites.com or call us at +9712 6268800.

Is the Eclipse a part of a frequent flyer program?

At this stage, the Eclipse Hotel is not affiliated with any specific frequent flyer program.

Can I earn miles when I stay at the Eclipse Hotel?

Currently miles cannot be earned by staying at the Eclipse Hotel.

How do I set up corporate rates at the Eclipse Hotel?

Please contact our sales team by emailing us at reservations@eclipsesuites.com or call us at +9712 6268800

Do The Eclipse Hotels have a GDS code?

Yes, The Eclipse Hotels have their own GDS code which is "AT".

Where else will the Eclipse Hotels be opening hotels?

The Eclipse Hotels have an intensive pipeline of future openings planned for the Middle East and North Africa region with announcements in the near future.

Do The Eclipse Hotels pay commissions on bookings?

All IATA travel agents are entitled to a 10% commission on room only basis for materialized bookings through their IATA numbers.

How can I request brochures or collateral for the hotel?

Kindly contact us directly at the following email or contact information number and we will be pleased to send you the requested hotel brochures: reservations@eclipsesuites.com or tel: +9712 6268800.

What is the difference between the Rack Rate, Best Rate, and the different packages offered by the hotels?

Depending on the season and our occupancy we may offer a Best Rate which is a special rate available specifically for a short period of time. Our packages are also special promotions in which you will be offered more than simply the room. Please contact our reservations office for more assistance.

Can I compare rates of different hotels in my desired city at the same time?

Yes, you can definitely check different hotel rates at the same time by contacting your travel agency professional or by visiting the Expedia website.

What do I need to do as an agent to receive my commission?

A client booking needs to come through you and at the time of booking you will need to provide us with your IATA number and complete contact details. Your 10% commission on room rate only will be paid once the guest has completed his/her hotel stay.

Is it possible to pre-pay for a booking before my client arrives?

Yes, you can pre-pay your clients stay before his arrival. Please inform our reservations office of your request and they will send you a necessary form to be completed and signed-off, which should then be subsequently returned to us.

Is your mailing list and database secure and confidential?

Yes, our database is secure and strictly confidential.

I am interested in working at the Eclipse Hotels, where do I find more information regarding job openings and work opportunities?

Please visit our careers section for more information on our current job opportunities and contact details.